Support

Troubleshooting steps for the most common HUD and website issues. Still stuck? See FAQ or reach a staff member on Contact & Staff.

HUD Issues

Problem	Try This
HUD shows no stats/bars	Detach and reattach the HUD to force it to re-fetch your data.
Commands like /9stats don't respond	Make sure the HUD is attached (not just in inventory) and that you're typing the command in local chat, not a private message.
Stat points didn't save	Wait a few seconds after using /9statup - the change is confirmed by the HUD. If it still doesn't persist, report it via Contact & Staff.
/9password link doesn't open	Check that your viewer allows pop-ups/URL requests from objects, then try again - each link is only valid for 15 minutes.

Website Issues

Problem	Try This
Can't log in	Make sure you've set a password first via /9password on the HUD - the website has no separate registration.
Password link expired	Request a new one with /9password - links expire after 15 minutes for security.
Character Portal shows no data	Confirm you've attached the HUD in-world at least once, which registers your character.

Community

Join the Discord for live support, announcements, and events - link posted on the in-world landing points and in the Contact & Staff page.